MailOrder 128KB
MAIL ORDER INFO

We are currently accepting repairs. Portland area customers are please check out the Portland Customers page for details on how to get your items to us.. Repairs can also be sent to us via our Mail Order Instructions on this page.  All items must be CLEAN before sending in for repair. Unclean items will either be assessed a cleaning fee before repair or returned un-repaired.  Look to the lower left section for current turn around time estimates.

Sending your Snowshoes for repair?
Please check out the Atlas or Tubbs page prior to shipping.

Mail Order Steps

  • Click on either of the Mail Order Forms below, fill out the form, and print it.
  • Pack your items securely in a sturdy box. Please avoid using packing peanuts, bubble wrap, or plastic air pouches, as we cannot recycle many of these materials.
  • Ship your item and include the Mail Order Form.
  • Track your package so that you know when it arrives.

When We Receive Your Item

  • If you didn't request a quote on the Mail Order Form, we'll get it to our repair queue upon receipt.
  • If you requested a quote, we’ll send you an email a quote and we will need your approval to proceed.  This can extend the turn around.

Payment

  • Once repairs are complete, we will email an invoice with a payment link so that you can pay us.
  • You'll also receive a separate email with package tracking info from Stamps.com. Check your junk mail in case they end up there. We won’t ship your package until we’ve received payment confirmation.

Return Shipping Information

  • We ship via UPS and US Postal Service at our discretion.
  • Note: UPS does not deliver to PO Boxes; US Postal Service may have delivery limitations in some rural areas. Please make sure to provide us a deliverable address in order to avoid delivery issues.
  • Packages are insured up to $100; specify if more insurance is needed, which incurs additional fees and paperwork.
  • Additional charges may apply for returned packages/ non-deliverable addresses.
  • We are not responsible for lost or stolen packages once we have handed packages off to the delivery service/carrier.

Clean Items

  • Ensure all items are clean, especially clothing, tents, packs, or sleeping bags. Do not use dryer sheets, fabric softeners, or waterproof coatings like Nikwax TX Direct before sending. We may return dirty items at your cost or clean them and charge a fee.

Shipping Snowshoes

  • Send snowshoes in the smallest box possible to minimize shipping costs. Avoid excessive packaging materials, especially hard-to-recycle ones like plastic and styrofoam. We may return them in a large, double-walled paper bag to reduce costs.

Disposal Fee

  • If you decide not to repair an item, we can send it back at your expense or dispose of it for a fee ($15 per pair for snowshoes).

Turnaround Time

  • Check the current turnaround time on the lower left of our website. We do not offer a rush service.

International Customers

  • If you are an international customer and would like to ship an item to us for repair, you must include a pre-paid return shipping label and completed customs form for the return shipping trip. We will not purchase international shipping or fill out customs forms.

Click here for the General Repair Form

Click here for the Snowshoe Specific Form

You will need Adobe Reader to open the Mail Order Forms:

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MAIL ORDER FORMS
GENERAL REPAIR FORM
SNOWSHOE REPAIR FORM