Our current turn around time is in the lower left of this page.
|We only accept repairs from customers residing in the US or US Territories.
We DO NOT accept Cash or Checks for Mail Order Repairs.
We only accept Visa, MasterCard and Discover Credit/Debit Cards.
Please clean your items prior to shipping–specifically if you are sending clothing, tents, packs or sleeping bags. Please do not use dryer sheets or fabric softeners. At our discretion, we will return dirty items un-repaired (at your cost), or we will clean your item and assess a cleaning fee.
Patagonia Footwear Customers: Please remove the foot beds and shoe laces from shoes before shipping. We do not have replacement foot beds or laces for any Patagonia Footwear.
How long will it take: We don’t do “rush” jobs. Please look at the turn-around time listed in the lower left of our website. We try to keep this up to date. Please DO NOT contact us to ask what the turn around time is, or if we have received your item. Please track your package so you know when it gets delivered. We do not contact customers once we receive items.
What about Return Shipping: Once your repairs are finished, we will return them via US Postal Service Priority Mail or Parcel Select (for larger packages like snowshoes). Please provide an address where you receive US Mail delivery. Return shipping costs will be added to the cost of your repairs. Due to frequently increasing prices we do not to post shipping prices on our website. We currently use US Postal Priority Mail or Parcel Select (that choice is made at our discretion, in order to keep return shipping costs low for you). We do not purchase insurance when we send packages back. If you would like insurance added to your package please make note of that on your Mail Order form. If you want your item returned via UPS or FedEx, please send a prepaid UPS of Fed Ex shipping label with your order. We do not have accounts with either UPS of Fed Ex. If your item is returned to us because you did not provide us with a deliverable address that accepts US Mail, you will be required to pay to re-ship your item to you the second time.