CURRENT TURN AROUND TIME
We are currently accepting all repairs. Portland area customers are not currently able to drop off repairs at REI, Patagonia, or directly with us. All repairs can be sent to us via our Mail Order Instructions. For the foreseeable future we will be running longer turn around times than in the past (3-4 weeks). All items must be CLEAN before sending in for repair. Unclean items will either be assessed a cleaning fee or returned un-repaired. As a safety measure, we are not opening packages for 10 days once we receive them.
If you have questions and would like to contact us, the best option right now is to use the contact page here on our website.
Thank you, and be safe!